Refund Policy
Noghotok ("we", "us", "our") operates an online matrimonial matchmaking service. Users purchase service-access credits ("Credits") to send and receive marriage proposals on the platform. This Refund Policy explains when Credits and payments are refundable.
Credits are used to access digital services on Noghotok, such as sending proposals. Credits are not money, are not withdrawable as cash, and hold no monetary value outside the platform.
Proposal Refund Rules
If you use Credits to send a proposal, the refund amount is determined automatically based on the recipient's response:
- No response and not seen (within 72 hours): 100% refunded. If the recipient saw it but did not respond, 80% is refunded.
- Withdrawn by you: 80% of the Credits used is refunded, and the remaining 20% is retained as a fee.
- Cancelled by admin: 100% of the Credits used is refunded -- no fee is retained.
- Declined: 80% of the Credits used is refunded, and the remaining 20% is retained as a fee.
- Accepted: No refund, since the service has been successfully delivered.
Non-Refundable Situations
Credits and payments are non-refundable when:
- A proposal is accepted by the recipient, since the service has been successfully delivered.
- Purchased Credits remain unused: unused Credits are non-refundable.
Refund Method
Approved refunds are returned to your Noghotok Credit balance. Where a payment-level refund applies, it is returned to the original payment method within 7 to 10 business days.
How to Request a Refund
Automatic proposal refunds require no action. For any other refund request, contact us at [email protected] or call 01812719806 with your account details and the transaction reference.
EPS payments
EPS payments are credited only after the payment is confirmed by EPS. A pending, failed, cancelled, duplicate, or amount-mismatched payment is not credited automatically. Keep the EPS receipt and contact support with the transaction reference if the payment was completed but Credits are missing.
Google Play purchases and account responsibility
Google Play purchases must be made with the user's own Google Play account and linked to the correct NoGhotok account. Google Play's payment, refund, and chargeback rules apply to the Google Play transaction. For a Google-initiated refund or reversal, the related unspent Credits may be removed from the NoGhotok wallet to prevent duplicate benefit. Proposal and service refunds under this policy return NoGhotok Credits; they are not a second cash refund of the Google Play charge.
Do not share your Google account, payment credentials, purchase token, or NoGhotok login. If a purchase is linked to a different account, we may be unable to transfer or credit it.
Changes to This Policy
We may update this Refund Policy from time to time. The current version is always available on this page.